We guarantee everything we sell.  Refunds for items returned undamaged for any reason accepted for full credit within 30 days of invoice date. Contact us to pick up goods that arrived damaged. For damaged goods make pick-up arrangements by email to: dot@booksonhorses.come or by phone 610-928-4061 x 13 We pay shipping for items that arrive damaged. Orders may be canceled if cancellation request arrives before shipment occurs. Cancel by email dot@booksonhorses.com